FAQ

WHAT ARE THE PAYMENT METHODS?

cava-equipe.de accepts the following payment methods:

  • by Bank transfer
  • Paypal
  • Visa (via Paypal, no account needed)
  • Mastercard (via Paypal, no account needed)
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Deliveries usually take between 3 and 5 working days once the order has been approved. This time limit may be extended from 1 to 5 days or longer in the case of customs procedures or certain conditions such as (for information only) geographic distance, weather conditions, wars, strikes, any government intervention, non-performance by our suppliers, etc… or any other reason ascribable to the logistics operator commissioned with the delivery. cava-equipe.de can´t be responsible for the delivery delays. For security reasons you have to sign the delivery form.

WHAT ARE THE DELIVERY AREAS OF CAVA-EQUIPE.DE?

The zone of delivery of these items is restricted to Belgium, Bulgaria, Denmark (except Faroese, Greenland), Estonia, Finland (except Aland Islands), France (except overseas and other Departments), Greece (except Mountain Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d’Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-european departments), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta + Melilla), Czech Republic, Hungary und Cyprus (except north). By accepting the order, you confirm that you are a resident of any of these zones. Any other delivery address will automatically cancel your order.

HOW CAN I RETURN?

Any item purchased at cava-equipe.de which is not of complete customer’s satisfaction can be returned within 14 calendar days from the day listed on the purchase receipt. You bear the direct costs for returning the goods if the total price for the goods to be returned does not exceed EUR 30 or if you return goods from abroad. Otherwise we will bear the costs. For more information see our Cancellation Policy.

HOW TO EXCHANGE?

If you want to replace the item for a different size you need to place a new order.

IS IT POSSIBLE TO CANCEL OR MODIFY MY ORDER?

In the event of your cancellation of the agreement and prior to order processing, cava-equipe.de will refund the entire amount paid by you, including delivery costs, as applicable. If the ordered items are already transferred to the carrier the price of ordered items will be reimbursed.

OTHER

If you cannot find your answer of your question, please do not be hesitate to write us an E-mail at [email protected]